Resident Satisfaction Survey

Resident Satisfaction Survey

2023 Resident Satisfaction Survey

The Town commissioned the opinion research firm Ipsos to conduct the survey by telephone (landlines and cell phones) to 350 randomly selected residents. 

A random sample provides more accurate results than when people choose to fill in a survey, such as an online survey.  That means the results are a more representative picture of the majority of residents’ opinions and rankings of service. The survey was conducted in April 2023, using questions that were mostly repeated from 2013 and 2017, to allow the Town to track changes over time.  

The full report on all questions is below. A sampling of results includes:

  • 93% of respondents rate the overall quality of life as very good or good, similar to 2017 (95%) but down from 99% in 2013
  • 44% of respondents said the most important issue involve affordable housing, poverty, overall affordability.
  • In total, 86% of residents say they are satisfied (very or somewhat) with the overall level and quality of services provided by the Town of Banff, which is consistent with previous years. 
  • The majority of residents are satisfied with all 21 Banff services assessed, with satisfaction at 90% or higher for seven services and ratings of 70% to 89% for another nine services, for a total of 16 services receiving satisfaction ratings of 70% or more.
  • Services receiving the highest satisfaction ratings (90% or more) include Fire rescue and emergency management (96%); Parks, trails, sports fields and other green space (96%); Quality of drinking water (95%); Garbage, recycling and food waste services (94%); Active transportation options such as cycling and walking (91%); Local Roam transit (90%); and Street and sidewalk summer maintenance (90%)
  • Compared to 2017, satisfaction has statistically increased for Garbage, recycling and food waste services (94%, up 9 points) 
  • Satisfaction with parking has also jumped significantly (55%, up 13 points), and residents are stating the level of importance of parking as a service to address has gone down

Download the 2023 Banff Resident Survey Results (PDF)

Past Survey Results

The Resident Satisfaction Survey is conducted every election year to measure community satisfaction with the programs, services and facilities offered by the Town of Banff.

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