Settlement Services in the Bow Valley

Settlement Services in the Bow Valley – a program through the Town of Banff, in partnership with the Town of Canmore, Canadian Rockies Public Schools and Our Lady of the Snows Catholic Academy – is funded by Immigration, Refugees and Citizenship Canada. All services are free and confidential.

Our services support Permanent Residents, Live-in Caregivers, Refugees and Temporary Foreign Workers transitioning to permanent status who are living in the Bow Valley – Banff, Canmore, Lake Louise and Kananaskis – no matter the length of time living in Canada.

Family by Bridge

Our Settlement Services will work with you to identify your settlement needs, and help you use your strengths and resources to achieve you and your family's settlement goals.

Upcoming Information Sessions

Living in Canada as a PR
6, July Wednesday: 5-6:30 PM
19, July Tuesday: 1-2:30 PM
Registration required. Register here:
*Presented through Zoom on-line or in-person at Banff Town Hall*

Part 1 (60 minutes)
Important Information about PR status, English classes, health care, employment, taxes, rights and responsibilities

Part 2 (30 minutes)
Local cost-saving programs for individuals and families
Any inquiry Email: or call: 403-762-1144 

Canadian Citizenship Information
12, July Tuesday: 1:00-2:30 PM
Registration required. Register here:
*Presented through Zoom on-line or in-person at Banff Town Hall*

Part 1: Information Session (60 minutes)
Updates to the application process since COVID, eligibility criteria, and documents you need to apply for citizenship.

Part 2: Q & A (30 minutes) 
Have you already started an application? Ask questions and hear our tips!

*You can attend either or both parts
Any inquiry Email: or call: 403-762-1144 

Orientation Session for Ukrainians in the Bow Valley
7, July Thursday: 3:00-5:00 PM
Registration required. Register here:  
*at Banff Town Hall  (FREE transportation provided)*

  • Your work permit and visa
  • Other documents you need and how to get them
  • English language learning
  • Accessing Health care Services
  • Free & Low cost supports
  • Your community

Any inquiry Email: or call: 403-762-1144 

Understanding Canadian Taxes and CRA Benefits
26, July Tuesday: 1:00-2:00 PM
Registration required. Register here:
Zoom online 

  • Understand why we need to file taxes every year
  • Learn about financial benefits and credits from CRA
  • Get your tax questions answered

Any inquiry Email: or call: 403-762-1144 

NEW  Drop-In Settlement Support
Meet with a Settlement Support Worker without an appointment
Wednesdays: 10 am – 12 pm & 1 pm – 2 pm
At Banff Town Hall

  • Ask questions
  • Get help with documents or applications
  • Learn more about your community

*No registration required*
Any inquiry Email: or call: 403-762-1144 

Stay Connected

Stay connected with Settlement Services workshops, community events, volunteer opportunities, current immigration news and more through our Facebook Page. You don't need to have a Facebook account to view this information. We post on Facebook regularly to keep you updated.

We also hold monthly workshops on a variety of topics, including: Living in Canada as a Permanent Resident, Canadian Citizenship, School Orientation, Cross-Cultural Awareness, Money Management and more. Visit our calendar for more information.

What does the program offer?

Individual appointments and group sessions

  • Permanent Resident responsibilities and benefits
  • Family reunification, language learning, housing, citizenship, health, career, finances, cultural training and more
  • Connection to community and resources
  • Questions about living in Canada
  • Planning before family arrival to Canada
  • Required Schooling in Canada Parent Orientation
  • Ongoing school support and programs for parents, students and school staff
  • Support to organizations, agencies, and employers working with immigrants
Canada Day with the Mayor

Passport to Settlement in Canada
Meet with Settlement Services and receive your own Passport to Settlement in Canada. The passport will guide you through important steps to adjust to life in Canada, reach your settlement goals and achieve success. You will complete important tasks, network and learn more about your community. Win prizes along the way and celebrate the completion of your passport at a special community event.

How will you benefit? Read what our clients are saying:

"Our family will be forever grateful to you and to the whole staff. Starting  our life here in Canada would not be possible without the help of your kind staff." 

"We should be the ones thanking you for all the dedication and hard work you put in helping us integrate into the Canadian society. This is the only way we can achieve harmony and success in the community and create an opportunity that will benefit everyone. Thank you for your tireless efforts and I do hope you continue your support in improving the lives of all immigrants in the Bow Valley Corridor."

Why is this important?

  • Our team is here to support the integration into all aspects of community life – economically, socially, and culturally
  • Information is power, and having the knowledge of local resources and programs will enable you to move towards achieving your individual and family goals

Where is the program located?

Our main office is located at Banff Town Hall. Appointments available upon request at various Bow Valley locations.

Learn more about:

Information for employers and agencies: Settlement Services can help you support immigrants who you work with in many ways. We can offer on-site information sessions on a variety of topics, including Cross Cultural Training and Permanent Resident Orientations. Please help us connect to the immigrants who are living in our community by completing this referral form.

Temporary Foreign Workers

For information and support on Temporary Foreign Workers in the Bow Valley, please visit: Temporary Foreign Workers

Please book an appointment as we cannot accommodate drop in meetings.