Support Services For Residents

Updated 3:20 p.m. April 2, 2020

For Local Updates and COVID info visit Banff.ca/COVID

We Are Here to Help

This page has emergency social service resources that are available to Banff, Lake Louise and ID9 residents, including Permanent Residents, Temporary Foreign Workers and Refugees during the COVID-19 pandemic.

The Emergency Social Services team is available 8:30 a.m. to 4:30 p.m., Monday through Friday, to help answer questions relating to mental health, employment insurance, meal and grocery services, housing, issues related to immigration, child and youth care information and more.  After hours, you can contact 2-1-1 for resources and information.

Email us at help@banff.ca 

Please also see the links below for referral information for local, provincial and federal resources that may be of assistance.   

For Town updates on the COVID-19 pandemic please visit banff.ca/COVID. For health-related information (i.e. if you think you may be experiencing symptoms) visit Alberta.ca/COVID.

Volunteering and Offering Support – if you have resources or referral information that you would like the Town to share or if you have an interest in volunteering with the Town or a local association to help those in need please e-mail help@banff.ca (i.e. grocery or book delivery, senior chat, child care service, room for rent, etc.).


Foreign Governments 

Here are links to government messages available for UK and Australians travelling or living abroad:

Essential Services 

Information and resources from all levels of government to a help assist with basic needs for individuals and families; Federal, Provincial and Municipal supports and resources. 

Police

For non-emergency contact with the Banff police service, such as international assistance to find foreign nationals in the town of Banff, please email banff.police@rcmp-grc.gc.ca or call +1 403-763-6600.

Primary Care Network

Please be aware that all family physician offices in the Bow Valley continue to remain open and available to patients, and encourage you to call to make appointments. Given the COVID-19 pandemic, and advice from the Medical Officer of Health in Alberta, appointments will be by telephone or virtual, rather than in person.

After screening for COVID-19 symptoms, reception staff have been directed to book virtual appointments. Then, if warranted, in-person appointments may be booked after consulting with you family doctor, almost always the same day. Physicians who are accepting new patients continue to do so.

We encourage patients to maintain continuity of care by calling their family doctor’s office for their usual care, even for prescription refills.

The family physicians in the Bow Valley remain open and operational to their patients. Please feel free to call them and book an appointment, as usual.

Federal Financial Supports


NEW CANADA EMERGENCY RESPONSE BENEFIT ANNOUNCED

The Government of Canada announced on March 25 that a new Emergency Response Benefit will replace the Emergency Care Benefit and the Emergency Support Benefit. This new benefit will provide $2,000 per month for the next four months to workers who have lost their income due to the COVID-19 outbreak. This will apply to:

  • workers who must stop working due to COVID19 and do not have access to paid leave or other income support.
  • workers who are sick, quarantined, or taking care of someone who is sick with COVID-19.
  • working parents who must stay home without pay to care for children that are sick or need additional care because of school and daycare closures.
  • workers who still have their employment but are not being paid because there is currently not sufficient work and their employer has asked them not to come to work.
  • wage earners and self-employed individuals, including contract workers, who would not otherwise be eligible for Employment Insurance.

The Canada Emergency Response Benefit will be accessible through a secure web portal starting in early April. Applicants will also be able to apply via an automated telephone line or via a toll-free number. Learn more.

 Employment Insurance General  

REGULAR EI BENEFITS

For those who do qualify regular benefits are available to people who have lost jobs due to no fault of their own including mass lay-offs and were working in insurable employment.

  • Individuals should apply as soon as you stop working, even if you have not yet received your Record of Employment (ROE)
  • 55 per cent of your earnings up to a maximum of $573 a week.
  • You can receive EI from 14 weeks up to a maximum of 45 weeks, depending on the time of filing your claim and the amount of insurable hours you have accumulated in the last 52 weeks or since your last claim, whichever is shorter.
  • If you delay filing your claim for benefits for more than four weeks after your last day of work, you may lose benefits.
  • At present, need to have been without work for seven consecutive days before you are eligible/receive benefits (e.g., one week waiting period). Does not look, at this point, as though that one week has been waived. 
  • To find out if you are eligible to receive EI regular benefits, you must submit an application online. It will take about 60 minutes to complete the online application.
  • The website takes you step by step through the application process, and provides detailed instructions on how to complete the form.
  • Apply here: https://www.canada.ca/en/services/benefits/ei/ei-regular-benefit/apply.html

Employment Insurance Sick Benefits 

SICKNESS BENEFITS FOR THOSE WHO QUALIFY FOR EI

Sickness benefits are available to those who qualify for EI and do do not have paid sick leave and are sick, quarantined or forced to stay home to care for children. 

  • In effect as of March 15, 2020.
  • 1 week waiting period has been waived.
  • Up to 15 weeks of financial assistance 
  • Up to 55 per cent of your earnings up to a maximum of $573 a week.
  • Requirement for medical certificate waived
  • New Toll Free #: 1 833 381 2725
  • Apply here for benefits in April 2020: https://www.canada.ca/en/services/benefits/ei/ei-sickness/apply.html

CANADA CHILD BENEFIT ANNOUNCED

For over 3.5 million families with children, the Government is proposing to increase the maximum annual Canada Child Benefit (CCB) payment amounts, only for the 2019-20 benefit year, by $300 per child. The overall increase for families receiving CCB will be approximately $550 on average; these families will receive an extra $300 per child as part of their May payment. In total, this measure will deliver almost $2 billion in extra support.

MORTGAGES AND CREDIT DEFERRALS

Banks in Canada have affirmed their commitment to working with customers to provide flexible solutions, on a case-by-case basis, for managing through hardships caused by recent developments. This may include situations such as pay disruption, childcare disruption, or illness. Canada’s large banks have confirmed that this support will include up to a 6-month payment deferral for mortgages, and the opportunity for relief on other credit products. 

The Government, through CMHC, is providing increased flexibility for homeowners facing financial difficulties to defer mortgage payments on homeowner CMHC-insured mortgage loans. CMHC will permit lenders to allow payment deferral beginning immediately.

COVID Financial support for Low Income Families 

Low and modest-income families who may require additional help with their finances, the Government is proposing to provide a one-time special payment by early May 2020 through the Goods and Services Tax credit (GSTC). This will double the maximum annual GSTC payment amounts for the 2019-20 benefit year. The average boost to income for those benefitting from this measure will be close to $400 for single individuals and close to $600 for couples. This measure will inject $5.5 billion into the economy.

https://www.canada.ca/en/revenue-agency/campaigns/covid-19-update.html

Additional COVID Financial support for Low Income Families 

For  families with children who may also require additional support, the Government is proposing to increase the maximum annual Canada Child Benefit (CCB) payment amounts, only for the 2019-20 benefit year, by $300 per child. The overall increase for families receiving CCB will be approximately $550 on average; these families will receive an extra $300 per child as part of their May payment. In total, this measure will deliver almost $2 billion in extra support.

https://www.canada.ca/en/department-finance/news/2020/03/canadas-covid-19-economic-response-plan-support-for-canadians-and-businesses.html#Income_Support_for

COVID Financial support for Foreign Workers 

Information about financial support for the foreign workers is available here www.bvipartnership.com/covid19

Collections

Collections activities on new debts will be suspended until further notice, and flexible payment arrangements will be available.

Canada Revenue Agency

In order to provide greater flexibility to Canadians who may be experiencing hardships during the COVID-19 outbreak, the Canada Revenue Agency will defer the filing due date for the 2019 tax returns of individuals, including certain trusts. For individuals (other than trusts), the return filing due date will be deferred until June 1, 2020. However, the Agency encourages individuals who expect to receive benefits under the GSTC or the Canada Child Benefit not to delay the filing of their return to ensure their entitlements for the 2020-21 benefit year are properly determined. For trusts having a taxation year ending on December 31, 2019, the return filing due date will be deferred until May 1, 2020.

https://www.canada.ca/en/department-finance/economic-response-plan/covid19-individuals.html#extra_time_income_taxes

Alberta Income Support

New Protections for Residential Renters

The Government of Alberta is providing security for residential renters during the COVID-19 pandemic. The new protections mean:

  • Effective March 27, tenants cannot be evicted for non-payment of rent and/or utilities before May 1.
  • Effective March 27, rents will not increase while Alberta’s state of public health emergency remains in effect.
  • Effective April 1, late fees cannot be applied to late rent payments for the next three months.

Effective April 1, landlords and tenants need to work together to develop payment plans while the state of public health emergency is in effect.

Emergency Isolation Support Now Available to Albertans

Eligible working Albertans can receive a one-time emergency isolation support payment of $1,146 if they are required to self-isolate or are the sole caregiver of someone in self-isolation and they have no other source of pay or compensation.

You are eligible for the emergency isolation support program if you:

  • have experienced total or significant loss of income and are not receiving compensation from any other source because you:
  • have been diagnosed with COVID-19
  • have been directed by health authorities to self-isolate
  • are the sole caregiver of a dependent who is in self-isolation

You are not eligible for this program if you:

  • were not working immediately before you were advised to self-isolate
  • can work from home
  • are not experiencing a significant loss of income as a result of self-isolation
  • are currently collecting other forms of income support or employer benefits while self-isolated, such as:
  • workplace sick leave benefits
  • federal employment insurance (EI) benefits
  • are staying home to care for a dependent who is home for a reason other than self-isolation
  • reside outside of Alberta

To apply, sign into the MyAlberta Emergency Isolation Support system using your verified MyAlberta Digital ID (MADI) account to complete the application.

If you don’t have a verified MADI account, you can sign up during the application process using your Alberta driver’s licence or ID card number to confirm your identity.

Please note you do not need to wait 10 days for the mailed verification code to complete your application.

Support for individuals and families 
To pay for basic expenses like, food, clothing, and shelter.
https://www.alberta.ca/income-support.aspx

Job Loss Resources
Employment services, job loss support and job training https://www.alberta.ca/employment-support.aspx

Job Resource Centre
Job Resource Centre is only available by phone at this time.
https://www.jobresourcecentre.com/
403-760-3311

WCB
Most instances of COVID-19 are not work-related and do not need to be reported to WCB-Alberta. However, there are a few exceptions. https://www.alberta.ca/assets/documents/wcb-covid-19-worker-fact-sheet.pdf

Alberta driver’s licences, vehicle registrations and other permits and certificates: 

To help support Albertans self-isolating and practicing social distancing, we are extending expiry dates for Alberta driver’s licences, vehicle registrations and other permits and certificates until May 15, 2020.

Student Loan Deferral: 

We are implementing a six-month, interest free, moratorium on Alberta student loan payments for all Albertans in the process of repaying these loans.

Banff Registry
Banff Registry is closed until April 5th. The Alberta Government has issued relaxed renewal requirements until May 15th, 2020 which include:

  • Driver’s Licences/ID Renewals (expiry of March 17th to May 14th)
  • Vehicle Registrations Renewals (March and April expiration B, D, G, Y)
  • Out of Province/Country licences have 90 days from time of arrival to transfer over their licences and we will not be processing these transactions until further notice.

At this time the Government of Alberta has suspended ALL road testing (with the exception of knowledge testing) for the next 4 weeks, or until further notice.

http://www.thebanffregistry.com/

Charities
Charities, non-profits and civil society organizations that support individuals, seniors, families and other vulnerable Albertans who are isolated or impacted by measures taken to contain COVID- 19.

Provincial Support -  for charities charities, non-profits and civil society organizations that support individuals, seniors, families and other vulnerable Albertans who are isolated or impacted by measures taken to contain COVID- 19.

You will find the guidelines here: https://banff.ca/DocumentCenter/View/10890/css-guidelines-social-services-funding-covid-19-march-2020 

You will find the application in a word document here: https://banff.ca/DocumentCenter/View/10891/css-covid-19-funding-request-form-march-2020-003

Send completed applications directly to Town of Banff Family and Community Support Services (FCSS) at fcss@banff.ca .  Town of Banff FCSS staff can support applicants with understanding details of the funding guidelines and grant criteria and is responsible to submit the final grant application. Questions can be directed to 403.762.1251 or fcss@banff.ca

Municipal Support 

Ti’nu Apartments
The Banff Housing Corporation (BHC) is offering rent deferrals and reductions for Ti’nu residents affected by the current emergency. If at least one leaseholder listed on the lease has been laid off or had work hours reduced due to the COVID crisis, rent will be deferred until April 15. For April, May and June, rent will be reduced to 30% of gross household income for households whose employment status is still affected by the crisis. (For example, 30% of $1,500/month will be $450/month rent.) Ti’nu residents must contact the BHC office by email or phone to arrange the deferral.

Utility payment deferral
Residential customers can defer electricity and natural gas bill payments for the next 90 days to ensure no one will be cut off, regardless of the service provider. Application available on this website: https://www.alberta.ca/emergency-isolation-support.aspx#toc-2

Town of Banff Property Tax Deferral Program     
Property owners who are on the monthly payment plan are offered the option to suspend their monthly contributions until the annual deadline on June 30, 2020.

In addition, people participating in the property tax installment payment plan can also request to be refunded the first three months of payments in 2020 (January, February and March).

https://banff.ca/357/Property-Taxes

Municipal Food Resources

Banff Food Rescue 
Banff Food Rescue is moving to a delivery service after Friday.
Families in need of food should use banfffoodrescue.families@gmail.com
Individuals/couples should use banfffoodrescue.individuals@gmail.com

Banff Food Rescue : https://www.facebook.com/banfffoodrescue/ Address: 215 Banff Avenue. Lower level Sundance Mall.

Banff YWCA
Limited Food Hampers, call 403.762.3560

Banff Food Bank is closed until further notice

Good Food Box
25lbs of (Non organic) fresh fruit and veg delivered once per month to a central distribution location. $30 (Banff Access $25).  https://banff.ca/978/Good-Food-Box  or call 403.762.1251.

Organics Box - weekly organic fresh produce    - home delivery service     https://www.theorganicbox.ca/

Sage restaurant offering high quality food,  maximum  purchase $300 per person. Contact  Todd Ryan Kunst  Sage Bistro, todd@sagebistro.ca

Valbella
Offering a "carnivore" pack of food for $100 with free delivery to AVAILABLE TO DELIVER TO CANMORE, EXSHAW, DEAD MANS FLATS AND BANFF. Call 4036784109 between 8am – 4pm

Grocery stores 

Nesters      
Open 8am-8pm. The first hour of the day open for customers who wish assistance or extra consideration, including seniors and those living with disabilities.  Banff Nesters on Facebook or nestersmarket.com/banff

IGA       
Open 7am-8am only for seniors. Regular open hours adjusted to 8am-8pm. Deli has no cold or self service    

Edible Life                        
Home Delivery of food to Banff on Wednesdays only

Chalet Foods  Tunnel Mountain               
Hours 10-8 daily              
Offering online ordering and delivery to all residents           https://www.banffgrocery.ca/index.cfm
403.762.5447

Rocky Mountain fresh Meals      
Locally sourced food                    
rockymountainfreshmeals.com  

Shelter / Housing

Tenants
Tenants cannot be evicted for non-payment of rent and/or utilities before May 1, 2020. Reasonable efforts could include the requirement that a landlord accept a payment plan that considers the tenant’s financial circumstances – and provides a meaningful payment each month that will result in full repayment of the amount owing within a specified time period, such as six months, after the end of the State of Public Health Emergency.

Rents on residential properties will not increase while Alberta’s State of Public Health Emergency remains in effect

Late fees cannot be applied to late rent payments until June 30 and cannot be collected retroactively. Landlords can still file applications and receive orders for possession if the reason for the eviction is unrelated to rent and/or utility payments, or if a tenant refused to negotiate or comply with a payment plan.

https://www.alberta.ca/coronavirus-info-for-albertans.aspx?utm_source=google&utm_medium=sem&utm_campaign=Covid19&utm_term=renters&utm_content=v3&gclid=EAIaIQobChMIvuyPh7rC6AIVENRkCh3XoAOqEAAYASAAEgKEv_D_BwE

Alberta Works
Alberta Works can provide financial support and emergency accommodation to Citizens of Canada and Permanent Residents of Canada. Alberta Works Canmore Office:  403-678-2363, 8:30 a.m. - 4:30 p.m. - Alberta Works Emergency Income Support:  1-866-644-5135 after 4:30 p.m.

https://www.alberta.ca/income-support.aspx

Banff YWCA
Effective March 23 YWCA Banff expands their Supportive Housing Program by repurposing all Hotel inventory to support the short- and long-term housing needs of residents and employers.
Neil Atkinson, Housing and Hotel Manager, 403-760-3225, Neil@ywcabanff.ca OR Sachiho Miller, Housing Navigator 403-497-4592

This service is available for foreign workers, Permanent Residents of Canada, and Canadian citizens.

Hostels

Banff International Hostel and Samesun are working together to provide a housing solution to those who have been laid off and have lost their staff housing.  

Show your layoff notification at the hostel and you can reserve a bed for half the regular rate.  This is similar, in most cases, to what the average daily rate for staff housing would be.

The hostels have all implemented numerous changes to their operating practices, such as halving occupancy and new sanitation practices, in order to improve social distancing, and are working closely with AHS team members in this regard.

  • Samesun Banff 403-762-4499
  • Banff International Hostel 403-985-7744

Lake Louise Inn 
Lake Louise Inn is offering accommodations short term for people in need, budget is flexible.
Tel (403) 630-0536
cliedtke@lakelouiseinn.com

Bow Valley Home Finder Facebook page  local rental housing offered & requested    www.facebook.com/groups/bowvalleyhomefinder

There is currently no government direction on reduced rental payments. Talk directly with your landlord about your personal situation. See the section in the Residential Tenancies Act on rental payments. https://open.alberta.ca/dataset/a2767396-099f-43d0-932e-1ec75bf458f3/resource/15cc7bf1-89c6-4baf-9393-ce82d28f3850/download/rta-handbook-bw.pdf


Mental Health


At some point in our lives we all have stressful times. We can be impacted by such things as financial pressures, unexpected difficulties, unemployment, or stressful situations such as the current outbreak of the novel coronavirus (COVID-19).

Remember, if you are struggling you are not alone. There are supports in place to help you.

Resources

Counselling

  • Alberta Health Services Urgent 2-9 p.m. at Banff Mineral Springs Hospital
  • Alberta Health Services Non Urgent, 1-844-943-1500
  • Kelty’s Key is your source for online therapy. Get tailored treatment from an online therapist, or work on your own with our self-help resources. With Kelty’s Key, getting the help you need is flexible and accessible. We are publicly funded, making all our services 100% free. You may choose work through the material on your own or contact Alberta Health Service to have someone work through the material with you. https://www.keltyskey.com/
  • Kids Help Phone: Confidential phone / text / live chat support for youth (ages 10-18) https://kidshelpphone.ca/   Call 1.800.668.6868 or Text CONNECT to 686868.
  • Support for Banff CRPS school kids using Email or  with face to face technology 
    • Banff Elementary (403) 762-4465
    • Banff Community High School (403) 762-4411
    • Mary Weighell, Right From the Start Coordinator, mary.weighell@crps.ca
  • Counsellors

24/7 support from a registered nurse
information about mental health supports, crisis intervention, referrals.
Mental Health Helpline 24/7: 1-877-303-2642

YWCA                
Counselling via phone or online for YWCA residents and to victims of domestic or sexual violence
https://ywcabanff.ca/
Monday – Friday, 9 a.m. to 5 p.m.: 403-760-3200
Weekends and after 5 p.m.: 403-762-3560
Email: yps@ywcabanff.ca

AHS Text4Hope 
Three months of daily Cognitive Behavioural Therapy (CBT)–based text messages written by mental health therapists. Helps people identify and adjust the negative thoughts, feelings and behaviours a pandemic might be expected to provoke. Through a set of daily messages, people receive advice and encouragement helpful in developing healthy personal coping skills and resiliency.             https://www.albertahealthservices.ca/topics/Page17019.aspx             
Text COVID19HOPE to 393939 to subscribe

Talking to your kids about COVID-19
https://www.camh.ca/-/media/files/camh_covid19_infosheet-talking_to_kids-pdf.pdf?la=en&hash=59AC3799BC481EC9238ECD9044A98B40C5CEA253

Addiction Helpline
Toll free confidential service which provides alcohol, tobacco, other drugs and problem gambling support, information and referral to services. Available 24 hours/day, 7 days a week.
https://www.albertahealthservices.ca/findhealth/Service.aspx?id=1008399&serviceAtFacilityID=1047128

Immigration Support 


Information for Foreign Workers, Permanent Residents of Canada, and Refugees

People from all over the world are an important part of our community. Help is available for foreign workers, Permanent Residents of Canada, and Refugees.

Click here for news and updates for foreign workers and immigrants: www.bvipartnership.com/covid19/#news

Click here for answers to common questions about immigration and covid-19: www.bvipartnership.com/covid19/#questions

Click here for information about services for foreign workers: www.bvipartnership.com/covid19/#tfws

Click here for information about services for Permanent Residents of Canada: www.bvipartnership.com/covid19/#prs

Senior Supports


The Town of Banff has a Senior Support Coordinator available for questions or concerns due to COVID-19 pandemic. Please email sue.smythe@banff.ca or call Sue at 403.762.1253 if you or a senior you know requires extra support during these times.

Resources:

  • Information for Seniors (PDF)
  • Banff Senior Bus is running 1-4:30 p.m. on Monday, Wednesday and Friday. FREE. Call 403.762.1253 to book a seat.
  • Meals on Wheels meal service still available Monday, Wednesday and Fridays, Cost is $7.50. Call  Alberta Health Services to get a referral at 403.762.2990
  • Taxi Passes free taxi passes available for medical purposes. Email sue.smythe@banff.ca or call Sue at 403.762.1253 to get one.
  • Prescription Delivery  Gourlay’s,  IGA and Rexall have a taxi pass to deliver prescriptions free to seniors within the Town of Banff.
  • Grocery Delivery Nester’s is offering free shipping and delivery service, call 403.762.3663.
  • Home Care health care providers delivering services in your home. Call 403.762.2990 for more information. 

To ensure that certain groups who may be vulnerable to the impacts of COVID-19 have the support they need, the Government is proposing targeted help by reducing required minimum withdrawals from Registered Retirement Income Funds (RRIFs) by 25% for 2020, in recognition of volatile market conditions and their impact on many seniors’ retirement savings.

 This will provide flexibility to seniors that are concerned that they may be required to liquidate their RRIF assets to meet minimum withdrawal requirements. Similar rules would apply to individuals receiving variable benefit payments under a defined contribution Registered Pension Plan.  https://www.canada.ca/en/revenue-agency/campaigns/covid-19-update.html#temporary-wage


Children and Youth and Families


When you have no control over a stressful situation like a pandemic or emergency, having a plan and being emotionally prepared can help you stay calm. Below are some helpful tips: 

FAQ for parents 

When are childcare centers and schools going to open?

Childcare centers and schools are under mandatory closure by the Government of Alberta. We do not know when they will reopen.

Are playdates or sleepovers ok?

It is important to stay away from other people as much as possible. Have playtime with other children outdoors and keep 2 meters away from each other. Use Facetime or Skype to have “virtual playdates”.

Can I take care of other children in my house?

Stay away from other people whenever possible- this includes other people’s children.

Can I hug and kiss my child?

Yes- show care, comfort and affection to your child. Avoid mouth-to-mouth contact with your child.

Can I take my child to visit their grandparents?

Do not visit others in person, especially older people who are more vulnerable to COVID-19. Call, email, Skype or Facetime to keep in contact.

Can I take my child to the grocery store or other public spaces?

Stay away from other people whenever possible. Try to plan trips to the grocery store or run errands when someone can care for your child at home.

What should I do if I am pregnant or have a newborn?

If you are expecting a child or caring for an infant and have questions or concerns, contact Alberta Health Services https://www.albertahealthservices.ca/info/parents.aspx, call Health Link at 8-1-1 or your family doctor.

What does “social distancing” look like with children?

  • Spend time with your immediate family - parent(s) and child(ren)
  • Spend time outdoors and 2 meters away from other people
  • Avoid play that involves contact – for example, wrestling or piling on top of one another
  • Do not share personal hygiene items- for example, towels or toothbrushes
  • Do not bathe or shower together
  • Serve food on individual dishes. Avoid “family style” serving where people are sharing food off one dish.
  • Teach your children to stay 2 meters away from people outside your home. Show them what 2 meters looks like.

How can we try to stay healthy?

  • Always use proper hand washing techniques
  • Teach your child proper hand washing techniques
  • Supervise your child washing their hands to make sure it is done properly
  • Cover your mouth with the inside of your elbow when coughing or sneezing
  • Do not touch your face
  • Avoid public spaces or gatherings
  • Take care of yourself - rest, drink water, eat healthy foods, stay connected with family and friends

Where can I find up to date information?

  • Government of Alberta webpage- for updates, information and resources related to COVID-19 alberta.ca/covid
  • Town of Banff webpage - for local information, resources and updates from the municipality banff.ca/covid 
  • Canadian Rockies Public Schools- for Banff school information https://www.crps.ca/

How to support your kids 

Take Care of Yourself

If you can stay calm about COVID-19, this will help your child. Show them how to cope with stress in a healthy way. Take breaks, get lots of sleep, exercise, and eat well. Phone/skype friends and family. Limit how much time you spend watching the news and social media and spend that time doing something you enjoy (listen to music, dance, go for a walk, cook together).

Let children talk about their feelings

Ask your children how they feel about CO-VID 19 (and being away from their friends/school). Let them know it’s okay if they feel upset. Reassure them they are safe. They will likely not get sick and there are lots of adults working hard to help keep your family safe.

Take care of your family and community’s health

It’s best to not be close to many other people right now. Teach your children about good handwashing and how to cover a sneeze or cough with their elbow.

Try to have a routine

Children feel more secure with a routine. While they can’t play with lots of other children right now but make time for your them to play, learn, and relax each day.

Looking for helpers: It’s important for children to know that people are helping each other with acts of kindness. Share stories of health workers, scientists and people in your community who are helping.

Reach out for support if you need it:

  • Help Line: The Mental Health Help Line is available 24/7 to provide advice and referrals to community supports near you. 1-877-303-2642
  • Kids Help Phone: Confidential phone/text support and articles to support children/youth: 1.800.668.6868 or kidshelpphone.ca
  • Banff Community Services: For more information email us at help@banff.ca or call for information 403.762.1251

More Resources:

Transportation Updates

AIR SERVICE UPDATES

Flight Updates for YYC:
https://www.yyc.com/en-us/travellerinfo/flightinformation/flightschedule.aspx

Emergency Fund Information for Canadians returning home:

https://travel.gc.ca/assistance/emergency-info/financial-assistance/covid-19-financial-help

TRANSPORTATION PROVIDERS

Roam Public Transit
Reduced services as of March 28 (1&2 end @ 7 p.m., route 3 every 60 min. with last run at 8 p.m.)
All routes free until May 1
https://roamtransit.com/ 

To follow is the list of transportation providers from Lake Louise, Banff or Canmore to Calgary International Airport, and Jasper to Edmonton International Airport.

Banff Airporter
Suspended. If enough interest via individual e-mails may add one or two runs as weeks progress.
https://banffairporter.com/
1 .888.449.2901

Brewster Express 
Suspended
https://www.banffjaspercollection.com/brewster-express/
1.877.625.4372

Mountain Parks Transportation
**Unknown if / when service will end**
Lake Louise and Banff to Calgary
Private shuttle also available
https://www.mtnparktrans.com/
403-522-2525

Jasper to Edmonton and Calgary
Sundog
Suspended their services
https://www.sundogtours.com/packages/transportation/
1 888 786 3641

PRIVATE TRANSFER

Discover Banff Tours
Suspended
https://www.banfftours.com/shuttles/charter/
1 877-565-9372

Ambassador Limo (Checker Group) 
Private Transfer - options available up to 24 pax group or individuals
https://www.thecheckergroup.com/limo/
403-299-4910

AM PM Banff 
(403) 475-5555 $250 + tip and tax (1-3 people) https://www.ampmlimo.ca/cities/banff/

Banff Taxi 
$360 to Calgary Airport 403.762.0000 or info@banfftransportation.com

AVIS/Budget
Car rental is still open in Cascade Shops
Open 9 a.m. – 4 p.m. Mon-Sat
9 a.m.-12 p.m. Sundays
403.762.3222

Recreation


It is important to remain physically, mentally and spiritually active. It is also our responsibility to keep ourselves and others safe. Please follow the guidelines provided by Alberta Health Services while recreating in and around Town and within your homes. Information can be found at Alberta.ca/COVID

The Town of Banff Recreation team has put together a list of things we can all do to help keep active during this time.

Banff Library
eBooks, eAudiobooks, newspapers, magazines, movies, music                               www.banfflibrary.ab.ca/eResources

Scholastic
Free video and audio books for children
www.scholastic.ca

ARTS AND CRAFTS

Art with Mindy
On-Line art Classes
www.artwithmindy.com

Arts Place
Offering online Dance Party, Live Music and Theatre and Arts classes
www.artsplacecanmore.com

Bow Valley Basics                        
Arts Supplies Deliveries              
http://www.ecinteractiveplus.com/101877

Crock-A-Doodle                            
To go Kits                                      
https://crockadoodle.com/canmore/studio-events/order-a-take-home-kit-online/?fbclid=IwAR0xF0o24nFL1Te1bmwGanifMG-KzsiWfO7Xk9j_oj4KL2IYOxuu4rwPH1o

Keep Calm and Uke on with Heather Jean Jordan            
On-Line Ukulele Instruction
https://www.youtube.com/playlist?list=PLnd3KXFg3ZPBAfs0t5-O-cdXw4PawwzW5

SPIRITUAL SUPPORT

St. Mary’s Church                        
On-Line Services
www.stmarysparishbanff.ca/

INDOOR PHYSICAL HEALTH         

Free online recreation classes provided by the Town of Banff
http://banff.ca/active 

Fit by Fiona                                    
Online Fitness Classes                
www.fitbyfiona.com

Banff Yoga Practice                      
Online Yoga & Meditation                
https://www.banffyogapractice.com/    

Rocky Mountain Yoga                  
Online Yoga & Meditation              
www.banffyoga.com

Trish Tutton                                  
Online Yoga & Meditation              
www.trishtutton.com

The Canmore Yoga Lounge          
Online Yoga & Meditation              
www.theyogalounge.ca

Soundbath Meditation with Caroline Dalton
http://www.facebook.com/soundbath/

Banff Mountain Film Festival Films
https://www.banffcentre.ca/film-fest-at-home 

Crafts, Tech & Media, Learning, Stories, Snacks and Treats
https://www.cbc.ca/parents/             

Indoor activities for ages 3 - 15
https://sportforlife.ca/blog/playbuilder-activities-to-stay-active-inside/

Canada’s National Ballet School
Learn to dance for all ages (kids to seniors) with the National Ballet School
https://www.nbs-enb.ca/Sharing-Dance/Bring-Dance-Into-Your-Home#%E2%80%9Cthing-2%E2%80%9D

On-line workouts 
With option of sitting to participate
https://www.sitandbefit.org/

OUTDOOR PHYSICAL HEALTH     

Parks Canada Trails                      

Parks Canada has not closed trails to residents. However, Parks Canada urges residents to avoid popular trails and any trails where physical distancing (2 metres / 6 feet) is not possible when passing. 

Outdoor Opportunities                
www.pc.gc.ca/en/pn-np/ab/banff/activ/randonee-hiking/etat-sentiers-trail-conditions

Outdoor Art
www.banff.ca/123/Public-Art

White Mountain Adventures
Trivioraphy
www.triviography.com/

Active for Life
Activity Suggestions                      
www.activeforlife.com/resources/

Edmonton Sport Council Activity Suggestions 
www.edmontonsport.com/live_active/active_at_home

Getting Outside                            
Article encouraging outdoor time     https://news.wttw.com/2020/03/16/covid-19-got-you-feeling-cooped-expert-says-it-s-ok-go-outside

Ideas and activities for kids at home and outdoors
https://activeforlife.com/200-activities-you-can-do-with-kids-at-home/

Shoud I go outside during COVID?
http://https://www.outdoorplaycanada.ca/should-i-go-outside-in-the-covid-19-era/#endorsement-form

Exercise and spending time outside 
https://www.cbc.ca/news/health/coronavirus-exercise-covid-19-guidelines-1.5509056?fbclid=IwAR0CQXcfLQ2x5rZ0PAzMZmbjaTKWZqgN6QVzBM-TrgDfGW5-HhIq4XskDus

St. George’s in the Pines - Ringing of the church bells
St. George’s in the Pines Church but can be heard daily at 1 p.m. from many spots where we can physically distance ourselves.          

Post Office

The following is information provided by the President of the Canadian Union of Postal Workers Local 704:  

1. Hours of operations for the main Post Offices in both Banff and Canmore have changed. The first hour is reserved for seniors and people with disabilities.

Banff Hours
Monday to Friday 10 a.m. - 4 p.m.
Saturday 11 a.m. -3:30 p.m.

  • no returns
  • First hour for seniors and those with disabilities

2. There are limits to the number of people inside the Post Office. There is a maximum of 3 people allowed in the retail area with markings on the floor to make sure everyone is spaced out for proper social distancing.

3. The Post Office is classified as an essential service. They will not be returning any parcels or mail at this time. The Post Office is asking you to wait to collect non-essential items so essential items like medical supplies and financial documents can be delivered.


Takeout/Delivery Services

Aardvark Pizza
Breakfast, lunch and dinner takeout and delivery
10 a.m. - 1 a.m.
403.762.5500

Athena
Takeout and delivery
403.762.4022

Banff Asian Market
403.985.0028

Banff Avenue Liquor Store
Takeout
403.985.3547

Banff Dog House
"Paw It Forward Program" Pickup and/or delivery of dog food and/or treats. Phone/text 403.431.2685 to arrange. No delivery charge

Banff Tea Co.
Pickup between 10 a.m. and 5 p.m.
We can deliver in Banff. Mon-Friday. Or you can order online and we will ship. (Online store closed April 4th-12th for Easter)
https://banffteaco.com/
info@banffteaco.com 

Banff Wine Store
Delivery to Banff and Canmore 7 days a week

Boston Pizza
Takeout and delivery
http://bostonpizza.com
403.762.2192

Bow Valley Basics
Free doorstep delivery throughout the Bow Valley
403.678.2728
http://bvbasics.com

Branches Marketplace
Delivery

Carlito’s Pizzeria
Contactless Delivery, online order
https://carlitospizza.online/

Chalet Grocery & Coin Laundry
Delivery of groceries
403.762.5447

Chili’s Restaurant
Takeout and Delivery
Open daily 1:30pm – 8:00pm
Menu: https://foxhotelandsuites.com/restaurant/
403.760.8502

Dairy Queen
Takeout only

Dominos
403.760.3330
Takeout and Delivery
https://www.dominos.ca

Elk & Oarsman
Limited menu for takeout, 12-6 p.m.

Earls
Delivery

Forget-Me-Not Flowers
Limited Hours, 10 a.m. – 2 p.m.
403.762.4111

Indian Curry House
Takeout
587.222.8779

JK Bakery and Café
Free delivery to homes in Banff on Wednesdays. We offer bread and pastries as well as heat and eat prepared meals, meat pies etc. Full take out menu available at https://jkbakery.ca/ 
403.760.0800

Monod’s
Online orders . Curb-side pick up or free door-to-door delivery within the Bow Valley

Night Owl Shawarma
Takeout

Patti’s Pantry Catering
Delivery. Premade Meals
403.609.7051

Pad Thai
Takeout and delivery
403.762.4911

Patrino’s Family Restaurant
Takeout and delivery
https://ordering.orders2.me/menu/patrinos_banff 
403.762.2622

RX Drug Mart Banff
403.762.2245

Standish Home Hardware
Delivery or curbside pickup
403.762.2080

STOCK Cafeteria
STOCK Food + Drink. Takeout Menu - Daily, 6:30 a.m. to 9 p.m. Delivery within Banff - Daily, 6:30 a.m. to 6:30 p.m. https://www.fairmont.com/banff-springs/dining/stock-food-drink/

Subway
Takeout or Delivery through Togo Canada
9 a.m. - 11 p.m.

Togo Canada
Food Delivery Service
403.762.8646

Townhouse Liquor
Store Front Pick Up available. Call in advance and pay with credit card, drive up and pop the trunk. We will load your product.
Delivery available. Call ahead with credit card, cash or card upon delivery. Call 403.762.8434

Tunnel Mountain Beer & Wine
Delivery
10 a.m. to 7 p.m.

Whitebark Cafe
Open limited hours, 8 a.m. - 3 p.m.

Wild Flour Bakery
Takeout and delivery Service of bread, coffee beans and baked goods.
http://www.wildflourbakery.ca/