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Resident Satisfaction Survey
The Resident Satisfaction Survey is conducted every election year to measure community satisfaction with the programs, services and facilities offered by the Town of Banff.


Key Findings from 2013

The quality of life was ranked good or very good by nearly all residents
  • 2013 – 99%
  • 2010 – 94%
  • 2007 – 89.8%
  • 2004 – 86.7%

Residents say they are proud to live in Banff: 
  • 2013 – 98%

The percentage of respondents who have rated the quality of service overall by the Town as good or very good has increased by more than 7 per cent:
  • 2013 – 94%
  • 2010 – 87%
  • 2007 – 79.2%
  • 2004 – 75.2%

Respondents who say they are satisfied with the customer service received from Town staff:
  • 2013 – 90%

Respondents who say they receive good or very good value for their municipal tax dollars has increased by 20 per cent:
  • 2013 – 84%
  • 2010 – 68%
  • 2007 – 54%
  • 2004 – 48.5%

Respondents who say Banff is a safe community:
  • 2013 – 98%


Contact
Communications
403.762.1207